Return and Exchange Policy

90 DAYS Return/Exchange Policy

We support a 90 day return policy. Thank you for shopping!
 

Return & Exchange Service Procedure

STEP 1:Contact Customer Service and request return detail.
           Email: [email protected]

STEP 2:Customer will receive an email notification once your request is approved.

STEP 3:The customer packs the package and sends it.

STEP 4:Get Refund or Replacement after we receive the products.
 

FULL COVERAGE Return/Exchange Policy

The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
 1.The product customization information does not match or there's an error in customization.
 2.We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
 3.Unclear pictures rendering or lettering
 4.Wrong or mismatched size.

 
No returns or exchanges

The following reasons are not included in our 90 day return policy. We are not responsible for these issues. 

1.Products that have exceeded the return processing time limit (90 days after the order was signed).
2.Non-quality issues with personalised products.
3.Products damaged by misuse, mishandling or improper maintenance.
4.Washed, worn or soiled items, and damage due to handling by the customer. For safety and hygiene reasons, earrings cannot be returned or exchanged.
5.Incorrect product size selected.
6.For personal reasons such as personal taste, change of mind, etc.
7.No partial returns or exchanges of set products will be accepted.

 
Notes on returns and exchanges

1.Items being returned should be new and unused and unworn. They should be in the original condition in which you received them.
2.Coupon codes expire after use and cannot be restored after return.
3.For orders personalised with a product, if you need to cancel or replace the product or replace the personalised content. You will have to pay 30% of the product price as a customisation fee. (Special Note: Even if you contact us to cancel/change immediately after placing an order, we will charge the corresponding production fee as customised products are produced as soon as the order is placed to ensure timely production and delivery. (Thank you for your understanding).
4.We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions regarding cancellation of orders or any of our other