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Help and Contact

Welcome to JoanJewellery's Help & Contact page. We are here to provide you with exceptional customer service and assistance with any questions or concerns you may have. Please read on for information on how to get in touch with us, as well as answers to some commonly asked questions.

We are available to assist you via the following channels:

USA office Address:  1942 Broadway St STE 314C, Boulder, CO 80302, U.S.A.

CHINA office address:  2D-1 Building 7 Chuangke Yungu, Wangang Road, Baohe District, Hefei, ANHUI, 230051, CHINA

Email: [email protected]

Live Chat: Available on our website during business hours

 

 Frequently Asked Questions:

  • Q: What is your return policy?

    A: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 90-day return policy for all purchases made on our website. Please see our Returns & Exchanges page for more information on how to initiate a return or exchange.

  • Q: How long does shipping take?

    A: We offer free standard shipping on all orders from our website. Standard shipping usually takes between 7-12 working days (except in intensive care situations). If you need faster shipping, we also offer expedited shipping options for an additional cost. For more information on shipping, please see our Shipping and Delivery page.

  • Q: Do you offer gift wrapping?

    A: Yes, we offer complimentary gift wrapping for all orders.

  • Q: What if I have a question that's not listed here?

    A: If you have a question that is not answered here, please do not hesitate to contact us via email ([email protected]) or live chat. We are always happy to assist you with any queries or concerns you may have, whether it is about product information, order status, or anything else.

  • Q: How do I track my order?

    A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or through the carrier's website.

  • Q: How do I know my personal information is secure?

    A: We take the security of your personal information very seriously. Our website is protected with SSL encryption, and we never share your personal information with third parties. For more information on our privacy policy, please see our Privacy Policy page.

Thank you for choosing Joan Jewellery. We appreciate your business and look forward to providing you with excellent customer service. If you have any further questions or concerns, please do not hesitate to contact us.